Frequently Asked Questions

Find the Answers Here

What is Zogué?

1. • Zogué is a captivating series of African-inspired books, merchandise, and more, centered around the magical world of Zogué.

2. Where can I purchase Zogué books?

   • Zogué books are available for purchase on our website, [website URL], as well as through selected online retailers.

3. What age group is the Zogué book series suitable for?

   • The Zogué book series is suitable for children and young adults, typically ranging from ages 8 to 16. However, readers of all ages can find enjoyment in the enchanting tales.

4. Are the Zogué books available in multiple languages?

   • Currently, the Zogué books are available in [list of languages], and we are actively working on expanding our translations to reach a wider audience.

5. Can I return or exchange Zogué merchandise?

   • We have a hassle-free return and exchange policy. If you are not completely satisfied with your Zogué merchandise, please refer to our Returns & Exchanges page for detailed instructions.

6. Do you offer wholesale or bulk orders?

   • Yes, we offer wholesale and bulk order options for retailers, schools, and organizations. Please contact our Wholesale team for more information.

7. Can I request a personalized signed copy of a Zogué book?

   • Absolutely! We offer personalized signed copies of Zogué books upon request. Please reach out to our Customer Support team for further assistance.

8. Are there any upcoming events or author signings?

   • Stay tuned for announcements about upcoming events, author signings, and virtual meet-ups on our Events page and social media channels.

9. How can I contact the Zogué team for further inquiries?

   • For any further inquiries, you can reach out to our Customer Support team through the Contact page on our website or via email at [customer support email].

10. Can I submit my artwork or fan creations inspired by Zogué?

    • We love to see the creativity of our fans! Feel free to share your artwork or fan creations with us through our social media channels or by tagging us with #ZoguéFanArt.

Please note that this FAQ section provides general information, and for more specific inquiries, we encourage you to contact our Customer Support team.

At Zogué, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines to understand our return process:

1. Eligibility for Returns:

   • Defective Products: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving your order. We will gladly assist you in resolving the issue.

   • Change of Mind: We understand that preferences can change. If you decide that the item you purchased is not what you expected, you may return it within 14 days of receipt. Please note that the item must be in its original condition and packaging for a refund to be processed.

2. Return Procedure:

   • To initiate a return, please reach out to our customer support team with your order details and reason for return. We will provide you with the necessary instructions and address for the return shipment.

   • Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a tracked shipping method to ensure the safe return of the item.

   • Once we receive the returned item and verify its condition, we will process your refund within 7 business days. Please note that shipping fees are non-refundable, and the refund will be issued using the original payment method.

3. Defective Product Clarification:

   • At Zogué, our artisans meticulously craft each piece by hand. It is important to note that the presence of rough edges or irregularities in metal wiring is intentional and part of the artistic process. These characteristics are not considered defects but rather an expression of the unique artistry behind our creations.

   • We take pride in the individuality and craftsmanship of our products. Variations in color, texture, and shape are to be expected, as they contribute to the one-of-a-kind nature of our handmade items.

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our dedicated customer support team. We are here to ensure your satisfaction and provide any necessary guidance throughout the return process.

Thank you for choosing Zogué, where art, craftsmanship, and your satisfaction converge to create a truly exceptional experience.

We have partnered with Amazon for international shipping to ensure a seamless and efficient delivery process. Amazon, renowned for its worldwide reach and expertise in logistics, enables us to bring the captivating creations of Zogué to customers across the globe.

When you place an international order with us, rest assured that your package will be handled and shipped by Amazon's reliable network of carriers. With their extensive infrastructure and resources, Amazon ensures timely deliveries and provides tracking information to keep you informed.

By leveraging Amazon's international shipping capabilities, we can offer competitive shipping rates and optimize the delivery process to ensure your Zogué creation arrives safely at your doorstep. Amazon's customer support is also available to assist you with any queries or concerns regarding your international shipment.

Experience the convenience and peace of mind with international shipping through Amazon. Let the spirit of Zogué transcend borders and reach you wherever you are, connecting you with the artistry and inspiration of our remarkable creations.

Please note that specific shipping details and policies may vary depending on your location and the specific Amazon services available in your region.

At Zogué, we strive to provide convenient payment options to cater to all our customers' preferences. In addition to online payments through Amazon and the Exportunity platforms, we also accept cash payments for purchases made during trade fairs or at the physical shops of our authorized distributors.

We understand that some customers may prefer the flexibility of paying in cash, and we are happy to accommodate those who wish to make their payment in this manner. If you have the opportunity to visit one of our trade fair booths or authorized shops, our friendly staff will be available to assist you with your purchase and accept cash payments.

Please note that cash payments are subject to availability based on the location and specific circumstances. We recommend contacting our customer support team or checking our website for information on upcoming trade fairs and authorized shops accepting cash payments.

At Zogué, we are committed to ensuring a seamless and enjoyable shopping experience, and we appreciate your trust in our products and payment options. If you have any further questions or need assistance regarding payment methods, please feel free to reach out to our dedicated customer support team.